Return Conditions

1. Return period

Return deadlines apply from the date of dispatch. The date of the postmark or the carrier is valid.

Subject to the exceptions below, items purchased from Advixo may be returned within 30 days.

2. Right of return

In the following cases, unfortunately, we cannot grant a right of return:

  • Items are damaged (except transport damage);
  • The product cannot be returned in its original packaging;
  • The product has marks of use (welding, fixing screws, mounting, assembly, etc.);
  • Accessories are missing;
  • Electronic Software Licenses (ESD);
  • Consumables (batteries, rechargeable batteries, filters, etc.);
  • Books, software, DVD / Bluray, video games;/ li>

3. Refund

As long as the product can be returned, the following refund rules apply:

    • Full refund of the purchase price if the item is still in the original packaging that has not been opened and is not damaged
    • Dedaction depending on the condition of the goods (minimum 10%, minimum deduction: 10 CHF / 10 euros): the article has been opened / used (exceptions: cf. 2.)
    • Specific evaluation by our Return Department if the packaging of the item is damaged

4. Return costs

The shipping costs for returning items are the responsibility of the sender, with the exception of the following cases:

    • item different from that ordered;
    • in the case of incorrect data in our online shop
    • item not ordered;
    • incomplete article.